Return Policy
Policy Statement
GLC requires that all returns be authorized and accompanied by a completed Return Authorization Form (RAF). All returns are subject to prior GLC approval. GLC will only accept returns from customers who have purchased products directly from GLC.
Returnable Items
- In-date products, in their original container and bearing their original label, within 3 months of their expiration date.
- Expired product, in the original container and bearing the original label that is not more than 12 months past expiration date.
- Product with concealed damage or product shipped directly that is damaged in transit (accompanied by signed bill of lading noting damage); reported to Customer Service within 10 days of receipt.
- Products shipped in error by GLC, if reported to Customer Service within 96 hours of receipt and returned with in 30 days
- Discontinued, withdrawn or recalled merchandise..
- Full packages 1, if they are in original GLC packaging.
- Only product purchased directly, or from an authorized GLC wholesaler, is eligible for credit.
Non-Returnable Items (no credit)
All products other than listed above shall be deemed “not returnable”. Non-returnable products include, without limitation:
- Products returned without approved authorization
- Products labeled, marked, coded, dated, damaged, soiled or adulterated in any way
- Products sold on a non-returnable basis
- Products provided free of charge as a promotional incentive, including samples
- Products damaged or deteriorated due to conditions beyond manufacturer control, such as improper storage or handling (heat, cold, or exposed to fire, smoke, or water)
- Product not in sealed original container or partial container as distributed by GLC
- Products that are more than 12 months past the expiration date
- Products with more than 3 months of dating remaining until expiry
- Products that have been discontinued more than 6 months
- Product involved in distressed, sacrifice, fire or bankruptcy sale
- Product purchased or otherwise obtained in violation of any Federal, State, or local law or regulation
- Returns that exceed 90 days from date of Return Authorization
- Products received with concealed damages not reported within 10 days
A full package is a complete package of the smallest size provided by GLC with an NDC. For example, Crinone 8% is sold in 3 boxes of 6 each. A box of 6 applicators can be returned (GLC does not require the entire selling unit of 18 applicators).
Third Party Return Processing
All third party processors must comply with all requirements of the GLC return goods policy. GLC “authorized” Third Party Processors must provide proof of destruction for short dated and out of date product. All products with less than 3 month dating must be returned to GLC. GLC does not accept returns from third party return processors for customers other than Authorized Distributors of Record or warehousing chains which purchase directly from GLC. Any returns for non-authorized customers sent to third party return processors will be refused.
GLC will not process returns using pricing from a third party price list. GLC will not reimburse any service fees to the customer or processing agent for miscellaneous fees (i.e. handling, processing fees) or freight charges incurred. It is the customer’s responsibility to insure that third party return processors comply with the GLC return policy. Third party returns must be in agreement with a RAF and packaged with reasonable product care.
Procedure For Returning Merchandise
Step 1: Requesting a Return
a) Direct purchasing customers must contact a GLC Customer Service Representative who will provide a RAF with instructions for return. This authorization form which lists product name, NDC #, lot #, expiration date, price and quantity of each item being returned will also serve as your packing slip. Any product return that is not detailed on the completed RAF will not receive credit, will not be accepted for return, and will be destroyed by GLC or returned to the customer at customer expense.
b) Once the Return Authorization Number is issued, clearly label each carton with the Return Authorization Number and Debit Memo Number. This will ensure that proper credit is received.
Step 2: Returning Merchandise
Product Returns: Ship freight to the following address:
Attn: GLC Returns
RA # (supply the number issued by GLC)
3162 Martin Road, Commerce Township, MI 48390
For returns of Schedule III drugs, do not mark shipping carton with actual product content.
Transportation Charges
Transportation and insurance charges on all returned merchandise are the responsibility of the customer except when due to GLC error, as determined by GLC, Merchandise cannot be sent via US mail. It must be traceable in the event a package is lost in transit.
Terms Of Return Policy
- A credit less 2% will be issued for the lowest price at which a specific lot number was actually sold to a commercial buyer.
- All returns will be in the form of an account credit memo, no cash returns.
- The shipping carton must show the Return Authorization Number or a UPS call tag; and be marked “Returns”.
- GLC representatives are prohibited from picking up or transporting products for return.
- GLC reserve the right to destroy, without recourse, all returned merchandise.
- GLC will deduct the value of the return from the sales volume subject to volume rebate.
- GLC will deduct the discount applied to the invoice at the time of purchase from the credit memo issued for returned product.
- No deductions from any invoice are allowed by customer. Credit memos will be issued.
- No shelf-stock adjustment will be given for returned goods unless they are in-transit at the date of the shelf-stock adjustment.
- Credit will not be issued for merchandise that has been destroyed by customer except for controlled substances provided customer submits DEA Form 41 and complies with all terms of this policy.
- GLC reserves the right to limit or restrict the direct account purchase activity for direct accounts with product obsolescence and/or return rates higher than 10% out of their inventory on any given product per year.
- The expiration date is defined as the last day of the month printed.
